Update: This afternoon my mouse decided to call it quits while I was playing dods turns out there was a break in the cord where it meets the mouse. Got a new mouse all is good now. Close ticket
p.s. Did some research on the mouse. Apparently, it was a common problem with that model. Reports show that the G500 has no cable flexion protector and the cable can kink or break wires inside at the point where it exits the mouse.