Resolved - my mic

[Erickson]

Name: Erickson

Rank:

Type of issue: (Software, Hardware, Steam, Not sure)

Brief Description of Issue: hey i just plugged my headset that worked fine into a new tower and now my mic does not work. im thinking its a game issue because the normal icon that pops up to let you know your mic key is pressed doesnt show up either

***Medical Supply Staff ONLY Below this line***

Current Status: Resolved

Researching

Pending Reply

Resolved

Unresolved

Main Technician: J. Candy

Supporting Technician:

Edited August 25, 2014 by Candy 1st MRB

[Candy 1st MRB]

Did the mic come with drivers when you bought it? (Ie: Logitech, Turtle Beach) Go to the manufacturer's website and download the latest drivers. Also, some companies like Logitech have software which you can tailor the mic to specific game profiles. One last question, is the Operating System different on the new tower than the old one?

[Erickson]

ya its turtle beach so ill go check that, no new hardware it was just a straight move of equipment from one tower to another

[Erickson]

no drivers found/needed to update/download

for whatever reason dods is not accepting any button i use to be used as my mic button at this time

[Vicari 1st MRB]

See if you can test input on the dods menu. It doesn't make you push a button. See if that works. If it doesn't, check your recording devices in control panel>sound to see if you have to configure it.

[Holland 1st MRB]

What is the model number or info for the mic in question?

[Candy 1st MRB]

Have you fixed the problem with the mic? Can we close this ticket?

[Erickson]

dods is still not excepting the fact that i have a key binded to mic use but go ahead and close the thread

[Erickson]

See if you can test input on the dods menu. It doesn't make you push a button. See if that works. If it doesn't, check your recording devices in control panel>sound to see if you have to configure it.

i did try this and nothing happened so i will go check the recording devices, its just odd cause dods let me use my mic until i switched towers

[Holland 1st MRB]

What is the model number or info for the mic in question?

Can provide an answer to this question? This sounds like a driver issue, and I would like to verify you are using the correct driver.

(assuming Windows 7)

How did you verify you had drivers installed? If you did it via device manager, you may not have the most up-to-date driver, and should be checking out the manufacturers website.

If you pull up device manager, verify that there is no heading called "other devices" in the list, and all headings should not have a yellow warning symbol, as these could represent issues with drivers.

[Candy 1st MRB]

dods is still not excepting the fact that i have a key binded to mic use but go ahead and close the thread

You had not responded for a bit, we are still here to help you, provide us the information we have requested and we can figure out how to help you )

Edited August 23, 2014 by Candy 1st MRB

[Erickson]

What is the model number or info for the mic in question?

Can provide an answer to this question? This sounds like a driver issue, and I would like to verify you are using the correct driver.

(assuming Windows 7)

How did you verify you had drivers installed? If you did it via device manager, you may not have the most up-to-date driver, and should be checking out the manufacturers website.

If you pull up device manager, verify that there is no heading called "other devices" in the list, and all headings should not have a yellow warning symbol, as these could represent issues with drivers.

only way i really verified it was the fact that when i plugged it in, (its a turtle beach headset, umm actuall plugs not usb ((if that makes sense)) and i could use it no problem then i switched towers and suddenly dods doesnt think i have a button binded to it, when i key talk the icon doesnt show up like the key was activated. i assume this problem is only with dods as when i hop into your vent channel i can hear the mic key noise being made but well noone ever respondes to my inquires even when i was in the old tower lol, also when i try to configure my mic no voice is picked up, im assuming that means the mic plug itself is incorrect and not software but i am not that tech inclined so i could be wrong

Edited August 24, 2014 by Erickson

[Holland 1st MRB]

What is the model number or info for the mic in question?

Can provide an answer to this question? This sounds like a driver issue, and I would like to verify you are using the correct driver.

(assuming Windows 7)

How did you verify you had drivers installed? If you did it via device manager, you may not have the most up-to-date driver, and should be checking out the manufacturers website.

If you pull up device manager, verify that there is no heading called "other devices" in the list, and all headings should not have a yellow warning symbol, as these could represent issues with drivers.

only way i really verified it was the fact that when i plugged it in, (its a turtle beach headset, umm actuall plugs not usb ((if that makes sense)) and i could use it no problem then i switched towers and suddenly dods doesnt think i have a button binded to it, when i key talk the icon doesnt show up like the key was activated. i assume this problem is only with dods as when i hop into your vent channel i can hear the mic key noise being made but well noone ever respondes to my inquires even when i was in the old tower lol, also when i try to configure my mic no voice is picked up, im assuming that means the mic plug itself is incorrect and not software but i am not that tech inclined so i could be wrong

Please tell me what headset you have.

noone ever respondes to my inquires even when i was in the old tower lol

So your mic wasn't working on the old computer either?

[Erickson]

ah no Holland it was working just fine when it was plugged into my old tower, sorry if i muddled that fact up in my explanation.

since i started using my new tower my mic does not work, headphones are fine however so i know at least that they plugged into the right port

im using the Turtle Beach EarForce Z2

Edited August 24, 2014 by Erickson

[Holland 1st MRB]

ah no Holland it was working just fine when it was plugged into my old tower, sorry if i muddled that fact up in my explanation.

since i started using my new tower my mic does not work, headphones are fine however so i know at least that they plugged into the right port

im using the Turtle Beach EarForce Z2

Verify that the microphone is plugged in all the way. The plug and the port where it goes are normally both coloured pink.

The information you have provided thus far would lead me to believe it is either the microphone on the headset that is broken, or the 3.5 mm jack on your computer.

To narrow it down, does your computer have another microphone port in it? Often there is one on the front panel, and also one on the back. Plug the microphone into whichever one you haven't been using to this point, then try to configure it as stated earlier (via the control panel). If that does not work, I would suggest looking into replacing the microphone/headset.

Do you still have your old computer? If so, plug in your headset and see if the microphone still works there.

[Erickson]

Hey Holland

i have tried both ports but i was bored and joined dods outta more habit and annoyance i keyed my mic and OMG there it was the talk icon and it seems people can hear me so all is well ........ somehow

lol thanks for help and ideas on trying to reslove, quite possibly the ticket i sent to steam got attention and fixed

[Erickson]

nvm just was trying to Hersey and he says no speech was going through but the game does recanize i have a key for my mic and displays the icon now

[Candy 1st MRB]

Ok now try to configure it again in DoD:s and see if that works.

[Erickson]

ok so my comp is reconzing the fact i have a mic but both voice config in dods and in the control panel is not picking up my voice when i speak

[Erickson]

go ahead and close the ticket i just went and bought a new headset that works fine

[Candy 1st MRB]

Ok man, get back with us if we can help again