Resolved - Mic Troubles

[J. Ascencio 1st MRB]

Name: Joshua Ascencio

Rank:Cpl.

Type of issue: Hardware (Software, Hardware, Steam, Not sure)

Brief Description of Issue: I have a headset and whenever I am playing music or a video in the background it comes through the mic and everyone can hear it. I do not have any speakers and even when the volume is low people can still hear it.

***Medical Supply Staff ONLY Below this line***

Current Status: Resolved

Researching

Pending Reply

Resolved

Unresolved

Main Technician: B. O'Hare

Supporting Technician: J. Bradley

Edited November 10, 2014 by Candy 1st MRB

[B. O'Hare 1st MRB]

I talked with Ascencio in vent for a while and did some basic trouble shooting. I narrowed it down to two possible suspects by looking through a bunch of archived forum posts (Tom's Hardware mainly). The first suspect was a potential error with RealTek, but Ascencio doesn't have Realtek installed on his system so that eliminated that possibility. Through looking at a few support posts on Logitech's support forums the idea of a potential wiring issue within the headset itself came to light. At this point through the troubleshooting that I've done with Ascencio I suspect a hardware issue with the actual headset is the culprit. This being said if any other technician has any ideas feel free to present them. Until then it might be time to start headset shopping.

[Bradley 1st MRB]

What headset do you own and what audio drivers are you using?

Have you been able to test another headset with your PC? Or vice-versa?

Do you have front and back audio jacks on your PC? If so try switching your headset from one to the other.

I don't know what troubleshooting steps O'Hare took you through, so apologies if you been asked these questions already.

[Candy 1st MRB]

Ascencio, any further news about this topic?

[Vicari 1st MRB]

Ascencio,

You didn't say if this is happening only if you press your push to talk button, but if it is, here is a fix.

Make sure your default recording device isn't set to "Stereo Mix". If you right click your volume icon in the lower right toolbar and click on recording devices, you can check there. If it is set to stereo mix, it is why people here it over the mic. Just right click, disable it and make the mix the default.

This has happened to me before but if your settings were already correct, it could be the headset.

[J. Ascencio 1st MRB]

Ascencio,

You didn't say if this is happening only if you press your push to talk button, but if it is, here is a fix.

Make sure your default recording device isn't set to "Stereo Mix". If you right click your volume icon in the lower right toolbar and click on recording devices, you can check there. If it is set to stereo mix, it is why people here it over the mic. Just right click, disable it and make the mix the default.

This has happened to me before but if your settings were already correct, it could be the headset.

I will try this on Sunday as I don't have access to my computer at the moment.

[Candy 1st MRB]

Ascencio, were you able to try Vicari's suggestions? Whats the status of your microphone problems?

[J. Ascencio 1st MRB]

I tried his suggestions but to no avail. I'm pretty sure it's my headset I'll buy another one but you can close this topic now thanks for everyone!

[Candy 1st MRB]

Will Do. Ticket Closed.