Resolved - High Ping

[Gearhart 1st MRB]

Name: Gearhart

Rank: WO

Type of issue: (Software, Hardware, Steam, Not sure) Not sure

Brief Description of Issue: I get high ping whenever i am in the public server. when i looked at my servers list it was only the pub.

For all those who know how to read this:

***Medical Supply Staff ONLY Below this line***

Current Status: Resolved

Researching

Pending Reply

Resolved

Unresolved

Main Technician: Sgt. Z. Duckers

Supporting Technician: Sgt. S. Woz

Edited June 1, 2015 by Bradley 1st MRB

[Duckers 1st MRB]

Did you try reseting your router and or updating its software. If that doesent help try to let it stay of for like 10 min. it could not hurt if you would Scan for spyware/viruses and defrag your harddisk. And i can't see that clear so i cant see your picture.

Another thing that causes lag and increases your ping is static built up in your lines. Try turning off the router, unplug all the cables and letting it sit for 10 minutes. this will drain off any static. then plug everything back in and try it again. This problem happens with both Cable and DSL lines.

Edited April 2, 2015 by J. Hill 1st MRB

[Woz 1st MRB]

It looks like your ping hops up somewhere in NTT America's routing. They could be experiencing some congestion or load balancing issues within their relays. I'll shoot them an e-mail and let you know what I find out.

I thought it was funny that they prefixed their dns records with lines from Hausman's poetry. Seemingly random lines at that.

Edit: I'm also glad that the problem doesn't seem to be coming from choopa this time.

Edited April 2, 2015 by Woz 1st MRB

[Woz 1st MRB]

I never received a response from NTT America. Is your ping still having issues with being abnormally high?

[Gearhart 1st MRB]

I haven't had any issues since, but i thought it was word it was only for our pub server

[Woz 1st MRB]

Glad to hear that it hasn't been a recurring issue!

The fact that it only affected the pub is analogous to picking two different routes to the same destination, where one route was more congested than the other. Fortunately, the problem did not seem to be server related. Unfortunately, there was nothing we could do about it other than notify the L3 service provider and wait. It seems like the load balancing issue was either fixed, fixed itself, or was a one time routing quirk.

I'll give this a few more days to verify stability before I mark it as resolved.

[Blue Saber BAR]

Not to high jack the thread, but my scenario was so similar I thought I would chime in.

Historically, I have had a very stable ping of 89ms in the server with my fiber connection coming from the West Coast. About 6mo. ago, my ping to the server started kicking up in the evening. Now I can watch my ping like almost clockwork spike around 3pm PST and remain at 189-205ms. I suspect my route changed to a crappy, overloaded network. During the weekday morning and afternoons the connection is back to the normal 89ms ping.

There are similarities to the route that Gearheart posted (129.250.x.x subnet) where the ping can be seen to spike. Also seeing a 50% packet loss.

Any help here would be awesome Woz!

[Gearhart 1st MRB]

Just another post. My ping was at 100-120 tonight during strand for about 45 minutes then it leveled off again...Here's the plotter

[Woz 1st MRB]

I've got a busy week ahead of me. I'll investigate further towards the end of the week. Sorry for the delay.

[Candy 1st MRB]

Anything new on this ticket Woz? Gearhart?

[Woz 1st MRB]

I have not received a response from any of the L3 providers that I contacted regarding potential issues. The only thing that can be done in this case is to notify your ISP and hope for the best.

There have been some times that I have gotten lucky and found a phone number in those dns look ups and had a technician pick up on the other side. When that happens it usually gets resolved in a few minutes to a few hours through some troubleshooting on their end. They most likely will never know about this issue unless you report it.

[Candy 1st MRB]

Have there been any updates on this ticket? It has been over three weeks.

[Gearhart 1st MRB]

i have a new isp and its not a problem anymore

[Bradley 1st MRB]

Understood, thanks for posting Gearhart. Topic Closed.