Resolved :: Problems logging in, constantly having to change password to access forum

[Wiedenhöver]

Name: G. Wiedenhöver

Rank: Pvt.

Type of issue: Forum

Brief Description of Issue:

 

Dear Medical Supply Staff,

 

I have been experiencing an issue with accessing the forum and logging into my account. Every time I try and login with my username and password, the forum does not let me enter and I've been circumventing this by making a new password each login attempt. Unfortunately, this has proven to be quite nerve-wracking and I'm not sure what is going on. I read through older posts I found listed here and I cleared by browser cache, cookies, etc. Unfortunately, I'm still experiencing the same issues and am reaching out to you in an effort to get some advice on what I need to do to fix this/what else can be done to resolve this. I appreciate your time and help. Thank you.

 

 

***Medical Supply Staff ONLY Below this line***

Current Status:   Resolved

Main Technician: A. Hansen

Supporting Technician:

Edited September 8, 2020 by Hansen 1st MRB
Resolved

[Hansen 1st MRB]

Hi Wiedenhöver,

 

When you says it’s not letting you log in, what exactly is it saying?

 

Also, after passing your BCT, your forums username has been updated to “Wiedenhöver 1st MRB” so you would use that instead of the username you had previously. 

[Wiedenhöver]

Dear Pvt.Hansen,

 

 

I went ahead and tried logging in with my updated username and it works without any issues. Thank you for your prompt help and the advice, I appreciate it!

 

 

Sincerely,

 

Pvt. G. Wiedenhöver

[Hansen 1st MRB]

Glade I was able to resolve your issue!